Parts Supervisor – Kisumu at CFAO Motors Kenya limited (Formerly Toyota Kenya)

Parts Supervisor – Kisumu at CFAO Motors Kenya limited (Formerly Toyota Kenya) – CFAO Motors Kenya limited Kenya Job Details

Main Responsibilities of the Role

Managerial/Supervisory

• Develop and implement effective strategies that promote customer acquisition and retention for all brands to support business growth
• Prepare budget actions for the next financial sales in line with the management guidelines to aid in accurate and timely sales planning, and to ensure the achievement of the branch revenue targets
• Develop budget for the department to ensure the allocation of resources required for the successful implementation of the parts sales strategy
• Coordinate the operations of the parts department at the branch to ensure the achievement of the Parts Sales targets in the branch
• Develop and maintain effective customer networks to ensure business growth and revenue increase
• Manage security of the parts warehouse operations as per Toyota set policy to ensure safety of assets

Operational Responsibilities

• Monitor the performance of the Parts Sales Representative against sales targets to ensure performance gaps are identified and addressed in a timely manner
• Supervise the issuance of quotations to ensure this is done in line with the Cfao Mobility Kenya guidelines, to support the achievement of Parts sales targets
• Monitor stock movements and record all lost sales to ensure appropriate stock levels are maintained in the Branch Parts Store
• Ensure the warehouse is in order as per the DPOK (Dealer Operations Parts Kaizen) guidelines
• Monitor compliance with the with the parts’ management processes and procedures to ensure full compliance and minimal exposure to risks associated with non-compliance
• Supervise the arrangement and cleanliness of the parts store to ensure efficient usage of space, ease of access to the parts as well as compliance with Anzen guidelines
• Run the system daily stock orders to facilitate timely supply from the Central Parts Depot
• Follow up returned parts to Central Parts Depot to ensure they have been received
• Monitor credit accounts and follow up on the collection of all outstanding debts to ensure timely collection of debts
• Request for creation of new customer account to maintain accurate and updated customer database
• Update visual control boards for sales and stocks to enable performance tracking
• Run system ageing stock report and return aged parts to Central Parts Depot
• Coordinate mid-year and annual stock to identify and report on any variances
• Carry out weekly perpetual counts and send reports to management
• Follow up on customer complaints to ensure timely resolution of all forwarded complaints, high customer satisfaction, retention and attraction
• Prepare reports on the performance of the department to ensure management is informed of performance gaps in a timely manner

Knowledge, Skills & Experience

Minimum level of academic and professional qualification required to perform effectively in the role 

• Bachelor’s Degree in Supply chain, Engineering or other relevant field from a recognized institution
• Diploma in purchasing and supplies Management from a recognised institution will be an added advantage
• 5 years working experience in Parts operations in an organisation of similar size of operations
• Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement