Sidian Bank
Sidian Bank is recruiting an Officer Digital Channels to manage and optimize the bank's digital delivery platforms including mobile banking, internet banking, and digital account opening. This full time job in Kenya offers the opportunity to drive digital channel performance, customer experience, and revenue growth while ensuring compliance with regulatory standards. If you're looking for job jobs in Kenya within the banking and digital services sector, this role combines operational management with strategic product support.
📋 Job Overview
- Category: Banking Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Sidian Bank
- Application Deadline: Rolling basis
- Last Updated: March 31, 2026
Officer Digital Channels at Sidian Bank – Sidian Bank Kenya Job Details
To manage, optimize, and support the Bank’s digital delivery channels including Mobile Banking, Internet Banking, Cards, Digital Account Opening (DAO), and third-party integrations, ensuring high system availability, customer experience excellence, revenue growth, and compliance with regulatory and security standards.
To manage, optimize, and support the Bank’s digital delivery channels including Mobile Banking, Internet Banking, Cards, Digital Account Opening (DAO), and third-party integrations, ensuring high system availability, customer experience excellence, revenue growth, and compliance with regulatory and security standards.
Key Deliverables.
Channel Management & Operations
- Monitor daily performance of Mobile Banking, Internet Banking, Cards, and DAO platforms.
- Ensure system uptime and coordinate resolution of incidents with IT and vendors.
- Monitor transaction volumes, revenue, and channel utilization trends.
- Support deployment of new features, upgrades, and enhancements.
- Performance & Analytics
- Track KPIs such as:
- Active customers per digital channel
- Transaction volumes per channel.
- Revenue per cchannel
- Customer dormancy rate
- .Channel uptime
- Activity per channel.
- Prepare weekly and monthly performance reports.
- Conduct cost-benefit analysis of digital products and pricing structures.
Digital Product Support
- Support onboarding journeys including Digital Account Opening (DAO).
- Ensure transactional limits align with policy.
- Assist in rollout of new digital products and services.
- Liaise with partners (e.g., Fintechs, payment providers, aggregators).
- Work closely with the IT core banking & channels support team to resolve technical issues affecting channels.
Customer Experience Management
- Monitor complaints related to digital channels.
- Analyse root causes and recommend improvements.
- Support zero-rating initiatives and customer campaigns.
- Enhance digital user journey and usability.
Risk, Compliance & Security.
- Monitor fraud trends across digital platforms.
- Ensure compliance with:
- CBK guidelines. AML/CFT requirements.
- Data protection regulations.
- Co-ordinate penetration testing feedback and remediation tracking.
- Support audit reviews and regulatory reporting.
Vendor & Partner Management
- Act as liaison between the Bank and digital channel service providers.
- Co-ordinate service review meetings with the vendors.
- Monitor SLAs and ensure adherence.
- Participate in contract reviews and performance assessments.
DECISION MAKING AUTHORITY
Reporting to: Head, Digital Financial Services.
The role holder is mandated to execute Digital Account Opening, Internet, Mobile banking, MTS and Cards decisions solely, subject to approval of the Unit Manager, Head or Division Director.
ACADEMIC BACKGROUND
- Bachelor’s degree in Business, IT, Computer Science, or related field; Master’s degree is an added advantage.
WORK EXPERIENCE
- Digital Channels Support
- Bank Trainee role.
SKILLS & COMPETENCIES
- Mobile banking platforms.
- Internet Banking.
- Cards business and operations.
- API integrations.
- Digital on-boarding.
PROFESSIONAL CERTIFICATION REQUIRED
- Professional certification in Digital Banking, Product Management, Agile/Scrum, or Digital Banking preferred.
🎯 How to Apply
To apply for this job please visit sidianbank.co.ke.
❓ Frequently Asked Questions
To apply for Officer Digital Channels at Sidian Bank Kenya, you must hold a Bachelor's degree in Business, IT, Computer Science, or a related field, with a Master's degree being advantageous. Professional certification in Digital Banking, Product Management, Agile/Scrum, or similar areas is preferred for this job jobs in Kenya position. The role also requires hands-on experience with mobile banking platforms, internet banking, cards operations, and API integrations.
This Officer Digital Channels at Sidian Bank job in Kenya requires prior experience in digital channels support and completion of a bank trainee role or equivalent banking background. Candidates should demonstrate proficiency in managing mobile banking platforms, internet banking systems, cards business operations, and digital onboarding processes. The ideal candidate will also have hands-on experience with API integrations and third-party vendor coordination within a banking environment.
When you apply for Officer Digital Channels at Sidian Bank Kenya, you'll manage daily performance of mobile banking, internet banking, cards, and digital account opening platforms while monitoring system uptime and transaction volumes. Your responsibilities include tracking KPIs, preparing performance reports, supporting digital product onboarding, managing customer experience improvements, ensuring regulatory compliance, and liaising with technology partners and vendors. This job jobs in Kenya role also involves monitoring fraud trends, coordinating with IT teams on technical resolutions, and conducting cost-benefit analyses of digital products.
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