Lead Sales Executive Job at JamboJet 2026 – JamboJet Kenya Job Details

Lead Sales Executive

Reports To: Regional Sales Executive
Department: Sales & Marketing
Locations: Nairobi (NBO), Mombasa (MBA), Eldoret (EDL), Kisumu (KIS)

Job Purpose

Under the supervision of the Regional Sales Executive, the Lead Sales Executive is responsible for overseeing station sales operations (ATO/CTO), providing comprehensive operational support to Business Partners (travel agents and corporate clients), and managing high-value customer relationships within the assigned station.

The role ensures timely resolution of partner and frontline operational issues, facilitates effective communication between station teams and Head Office, and drives local sales initiatives aimed at improving customer acquisition, retention, and overall station sales performance.

Key Responsibilities

1. Sales Performance & Revenue Growth

• Drive station sales performance by proactively selling tickets, ancillary services, and related products.

• Achieve or exceed daily, weekly, and monthly sales targets.

• Support station-level sales initiatives, marketing activations, and customer engagement campaigns.

2. Station Sales Operations Oversight

• Oversee daily operations of ATO/CTO sales outlets.

• Ensure smooth service delivery, compliance, customer satisfaction, and business continuity.

• Supervise revenue and operational activities including reporting, queue management, and ticketing accuracy.

3. Business Partner & Corporate Support

• Serve as the primary escalation point for Sales & Ticketing Agents, travel agents, corporates, and high-value customers.

• Provide booking, ticketing, policy guidance, and system support.

• Conduct regular partner visits, product updates, and feedback collection.

• Educate partners on company products and policies.

4. Operational & Customer Issue Resolution

• Handle complex bookings, reissues, refunds, disruption cases, and ancillary sales.

• Coordinate with Sales, IS, Finance, and Revenue Management teams to resolve escalations.

• Ensure timely follow-up and issue resolution.

5. Team Supervision & Manpower Management

• Prepare staff rosters and manage shift allocations.

• Ensure adequate staffing levels and uninterrupted service delivery.

• Supervise frontline sales and ticketing teams.

6. Reporting & Compliance

• Maintain accurate documentation including operational logs, error trackers, escalations, and partner interaction records.

• Ensure compliance with company policies, safety standards, and service-level procedures.

• Support new system implementations, process improvements, and special projects.

7. Communication & Coordination

• Act as a commercial link between station teams and the Key Sales Executive/Station Supervisor.

• Ensure timely reporting and alignment with commercial priorities.

Knowledge & Competencies

Technical Knowledge

• Strong command of airline reservation and ticketing systems.

• Understanding of commercial sales processes and revenue procedures.

• Knowledge of station operations.

Management Skills

• Proven ability to supervise frontline teams.

• Effective manpower and operational coordination skills.

Human Relations Skills

• Strong interpersonal and communication abilities.

• Ability to manage relationships with Business Partners and internal teams.

Specialized Knowledge

• Deep understanding of the travel industry.

• Partner management and customer service best practices.

Problem-Solving Requirements

• Ability to operate in a fast-paced commercial environment.

• Strong escalation management and troubleshooting capability.

• Skilled in managing operational disruptions and maintaining service continuity.

Accountability

Freedom to Act

• Operates with high autonomy when overseeing station operations in the absence of the Key Sales Executive.

Impact

• Direct influence on station revenue performance.

• Affects ticketing accuracy, customer satisfaction, and partner relationships.

• Decisions impact overall commercial and operational integrity.

Qualifications

Education:

• Bachelor’s Degree in Business Administration, Travel & Tourism, Marketing, or a related field.

Experience:

• Minimum 2 years’ experience in sales or helpdesk support.

• Preferably within Aviation, Travel, or Hospitality industries.

Certifications:

• Relevant industry certifications required.

• Professional body membership is an added advantage.