IT Support Officer at People FOCO

IT Support Officer at People FOCO – People FOCO Kenya Job Details

What You’ll Actually Be Doing

• Keep the Lights (and POS) On
  • Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms
  • Ensure card payments, barcode scans, and receipt prints work every single time
  • Support store openings with clean system rollouts
• Debug Like a Pro
  • Diagnose root causes — not just restart-and-pray fixes
  • Troubleshoot hardware, network, and software issues with structured thinking
  • Escalate smartly to vendors with clean issue logs and clear articulation
  • Reduce repeat incidents through pattern recognition
• Own the Network Layer
  • Maintain LAN/WAN connectivity across branches
  • Configure routers, switches, firewalls, and Wi-Fi access points
  • Ensure CCTV and basic security infrastructure stay online
  • Validate backups and recovery protocols4. Hardware & Asset Discipline
  • Deploy and configure desktops, laptops, printers, scanners, and peripherals
  • Maintain a clean, up-to-date IT asset register
  • Track warranties, licenses, and renewals
  •  Standardize device configurations across branches
• Protect the Stack
  • Enforce password and access control discipline
  • Maintain endpoint protection and antivirus compliance
  • Support data protection and basic cybersecurity controls
  • Minimize exposure, reduce risk, tighten systems

What We’re Looking For

• Degree in IT, Computer Science, or related field
• 2–4 years hands-on IT support experience (retail or healthcare is a plus)
• Experience with POS and ERP environments
• Strong networking fundamentals (TCP/IP, DNS, DHCP — you speak fluent packets)
• Comfort in Windows environments and basic server management
• Vendor coordination experience CompTIA A+, Network+, or Microsoft certifications are a bonus; but practical troubleshooting skills matter more.