
Digital Divide Data (DDD Kenya)
What You’ll Do
Strategic IT Planning
- Implement IT strategies aligned with global goals
- Conduct regular audits to optimize tech operations
- Roll out policies, procedures, and standards to elevate IT practices
Infrastructure & Systems Management
- Deploy, and maintain networks, servers, and systems
- Guarantee system security, performance, and uptime
- Lead IT help desk operations and provide timely reports
Tech Innovation & Capacity Planning
- Stay ahead of industry trends and tech advancements
- Assist in hardware/software upgrades and lifecycle planning
- Collaborate with project managers on IT capacity needs
IT Service & Stakeholder Support
- Resolve IT issues efficiently to ensure smooth service delivery
- Maintain high stakeholder satisfaction levels
- Build strong relationships across departments and with external vendors
Cybersecurity, Risk & Compliance
- Implement cybersecurity protocols to protect data and systems
- Develop and maintain disaster recovery and business continuity plans
- Ensure compliance with data privacy and industry standards
Qualifications
What You Bring:
- Degree in IT, Computer Science, or related field
- Strong foundation in AWS and cloud infrastructure
- Keen interest in networks, cybersecurity, and emerging tech
- Proactive, self-driven, and research-oriented mindset
- Excellent communication and stakeholder engagement skills
Bonus Points For:
- AWS certifications (Solutions Architect, SysOps, Security)
- 4 years+ Experience in BPO or service-based industries
- Familiarity with cybersecurity frameworks and regulatory compliance
- Help desk and IT service management experience
- Project or vendor management exposure
Method of Application
Interested and qualified? Go to Digital Divide Data (DDD Kenya) on jobs.smartrecruiters.com to apply
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