IT Officer at AfriCert

KEY PERFORMANCE INDICATORS

• Time taken to respond and resolve queries or technical issues
• Reliability of the IT systems and infrastructure managed by the IT Assistant
• Ability to work collaboratively with other team members
• Ability to meet the service level agreement requirements Ability to innovate bespoke solutions for the organization and ensuring quality and timely IT purchases
• Ability to innovate bespoke solutions for the organization and ensuring quality and timely IT purchases

JOB SPECIFICATION:

• Provide technical support services to all staff including troubleshooting hardware and software issues
• Install and configure software and hardware
• Daily monitoring of the CRM system and the network
• Manage shared office equipment such as printers, scanners, and photocopy machines
• Provide support for audio-visual equipment, including projectors and videoconferencing systems.
• Assist to manage the automation of the certification process and provide user support
• Manage system upgrades and migrations
• Ensure the integrity and confidentiality of all data by proactively offering advice on security, data protection, and general computer use
• Participate in the development and implementation of IT policies and procedures
• Keep up to date with emerging IT technologies and industry trends
• Perform other similar and related IT duties

DO YOU POSSESS THE FOLLOWING:

• A minimum of a Bachelor’s Degree in IT or a related field from a reputable academic institution,
• A minimum of 4 years working experience in a similar position in a busy office environment with special emphasis on a multinational working environment.
• Proven experience in providing technical support in a professional environment
• Strong knowledge of computer hardware, operating system, software applications and networking.
• Familiarity with common business software applications.
• Proficiency in troubleshooting and resolving hardware and software issues
• Ability to work independently and collaborate effectively within a team
• Strong problem-solving skills and attention to detail
• Ability to prioritize tasks and manage time effectively
• Good interpersonal skills and a team player
• Strong integrity and ability to maintain confidentiality

PERSONAL ATTRIBUTES

• Commitment to AfriCert core values
• Self-Driven and self-disciplined
• Excellent problem-solving skills
• Proactive and confident
• Good communication skills both written and oral