IT Assistant at Chirag Africa Limited

Key Responsibilities

• Set up and configure workstations with required computer hardware and peripheral devices such as printers, routers, and scanners.

• Inspect and maintain computer hardware (e.g., CPU, HDD/SSD, keyboards, mouse, printers, scanners) to ensure optimal functionality and performance.

• Respond promptly to support tickets and user-raised issues, ensuring timely resolution.

• Install, configure, and support software applications according to organizational requirements (e.g., ERP, Financial Systems, Microsoft Office, HR/Attendance systems).

• Maintain and monitor local and wide area networks (LAN/WAN) to ensure optimal performance and maximum uptime.

• Implement and uphold data privacy and network security standards across all systems.

• Liaise with third-party vendors (e.g., ISPs, hardware repair technicians, software providers) to ensure service level agreements (SLAs) are met.

• Provide user training, orientation, and ongoing support on new software and equipment.

• Plan and execute system upgrades and routine maintenance with minimal disruption to operations.

• Diagnose and troubleshoot hardware and software issues, carrying out repairs or replacements as necessary.

• Maintain accurate documentation, including maintenance logs, issue resolution records, and scheduled servicing.

• Manage and update the IT asset register regularly.

• Monitor inventory levels and raise purchase requests for IT equipment and consumables as needed.

• Oversee the maintenance and operation of CCTV systems.

• Manage and update the organization’s website regularly.

Person Specification

Qualifications and Experience

• Bachelor’s Degree or Higher Diploma in Computer Science, IT, Engineering, or a related field.

• Proven hands-on experience in a similar IT support role.

• Professional IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an added advantage.

Skills and Competencies

• Strong diagnostic and problem-solving skills.

• Excellent verbal and written communication skills.

• Highly organized with strong time management abilities.

• Comprehensive knowledge of diverse computer systems, hardware, and network setups.

• Sound understanding of internet security, cybersecurity principles, and data protection protocols.

Personal Attributes

• A proactive problem-solver with a high level of maturity.

• Detail-oriented and able to meet tight deadlines.

• A dependable team player with a collaborative approach.

Key Interactions

• General Manager and Sales/Marketing Teams

• Accounts and Stock Departments

• Production and Dispatch Teams

• Group Members and CEO

• External Service Providers (e.g., ISPs, Vendors)

Reporting Line

• Reports directly to the Group IT Supervisor