Responsibilities

• Product Data Management: Accurately adding new and updating existing pet products on the Petsasa Kenya website.
• Content Creation: Crafting clear, concise, and engaging product names and descriptions that highlight key features and benefits for pet owners.
• Image Management: Uploading, optimizing, and organizing high-quality product images to ensure visual appeal and adherence to website standards.
• SKU Assignment: Assigning and managing Stock Keeping Units (SKUs) for new and existing products to ensure seamless inventory tracking.
• Product Categorization: Correctly categorizing products to ensure easy navigation for customers on our website.
• SEO Optimization: Implementing basic SEO best practices for product listings, including keyword integration in titles and descriptions, to improve search engine visibility.
• Quality Assurance: Reviewing existing and new product listings to ensure accuracy, consistency, and a high-quality user experience.
• Research: Conducting basic market research on pet product trends and competitor listings to inform our content strategy.

Requirements:

• Currently pursuing or recently completed a Bachelor’s in Business, Marketing, Communication, E‑commerce, BBIT or related field
• Detail‑oriented, organized, and able to meet deadlines
• High self drive and motivation to solve problem under minimal supervision.
• Above average computer literacy.

Responsibilities

• Responding to Customer Inquiries: Promptly and professionally addressing customer questions and concerns via various channels including phone, WhatsApp, email, and social media.
• Order Support: Assisting customers with order status inquiries, delivery schedules, payment queries, and basic technical support related to website navigation or account issues.
• Problem Resolution: Listening actively to customer feedback and complaints, identifying their needs, and providing accurate, timely, and empathetic solutions.
• Product Knowledge: Developing a comprehensive understanding of Petsasa Kenya’s products and services to accurately advise customers and recommend suitable items for their pets.
• Feedback Collection: Gathering customer feedback to identify common issues and suggest improvements to products, services, or processes.
• Returns & Refunds: Guiding customers through the return and refund process according to company policy.
• Collaboration: Working closely with the logistics, inventory, and rest of the teams to resolve complex customer issues efficiently.

Requirements

• Currently pursuing or recently completed a Diploma or Bachelor‘s degree in Customer Service, Business, Communications, Public Relations, Marketing or a related field.
• Exceptional verbal and written communication skills in both English and Kiswahili.
• A genuinely empathetic and patient approach to customer interactions.
• Strong problem-solving abilities and a proactive mindset.
• Excellent organizational and time management skills.
• Proficiency in using basic computer applications.
• Ability to remain calm and professional under pressure.
• Familiarity with retail or e-commerce is an advantage.
• A genuine love for pets and understanding of pet owner needs is a significant advantage!

Key Responsibilities:

As a Supply Chain Intern, you will gain exposure to various critical aspects of our e-commerce supply chain, including:

Demand Planning & Inventory Support:

• Assisting in analyzing sales data to help forecast product demand.
• Supporting the monitoring of inventory levels to prevent stockouts and overstock.
• Aiding in inventory reconciliation and cycle counts.

Sourcing & Vendor Coordination:

• Assisting in research and evaluation of potential new suppliers for pet products.
• Supporting communication with existing vendors regarding orders and deliveries.
• Helping to maintain accurate vendor information.

Warehouse & Fulfillment Operations:

• Assisting with the receiving, inspection, and shelving of incoming goods.
• Learning and participating in the order picking and packing processes for online shipments.
• Supporting warehouse organization and efficiency initiatives.

Outbound Logistics & Delivery Support:

• Picking and packing online orders, and preparing them for shipment to customers.
• Aiding in the coordination for timely dispatch and delivery of orders.
• Assisting in tracking shipments and resolving minor delivery issues.
• Learning about optimizing delivery routes and methods.

Returns & Reverse Logistics (Support):

• Assisting in processing customer returns and exchanges.
• Supporting the assessment and re-stocking or disposal of returned items.

Qualifications:

• Currently pursuing or recently completed a Bachelor’s degree or Diploma in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field.
• Problem-Solver with Initiative: Eager to identify challenges and propose solutions, showing a proactive approach to task completion.
• Excellent attention to detail and organizational abilities.
• Proficiency in computer use.
• Ability to work independently and as part of a team.
• Eagerness to learn and a proactive attitude.
• Strong Work Ethic: Possesses a high degree of self-motivation and commitment to achieving goals.