HR Officer at Artcaffe Coffee and Bakery

Key Responsibilities

• Employee Relations & Case Management: Serve as the primary point of contact for employee queries, grievances, disciplinary hearings, and conflict resolution, ensuring fair and consistent application of company policies.
• Compliance & HR Operations: Maintain accurate employee records, oversee contract administration, and ensure full compliance with Kenyan labor laws and statutory requirements across all branches.
• Payroll & Benefits Coordination: Manage payroll inputs, statutory deductions, leave administration, and employee benefits to ensure accuracy and timeliness.
• Performance Management Support: Partner with department heads to drive the performance review cycle, providing guidance on performance improvement plans and coaching conversations.
• Policy Implementation: Support the rollout and enforcement of HR policies and procedures, ensuring alignment with operational needs and legal standards.
• Culture & Employee Engagement: Champion Artcaffe’s culture by coordinating staff engagement initiatives, wellness programs, and recognition efforts to boost morale and retention.

Qualifications

• A Bachelor’s degree in Human Resources, Business Administration, or a related field with CHRP as an added advantage
• Should be a member of IHRM
• 3+ years of HR operations experience, preferably within the hospitality, retail, or FMCG industries.
• Strong working knowledge of Kenyan labor laws, statutory compliance, and disciplinary processes.
• Proven experience with payroll coordination and HRIS systems.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• A detail-oriented, organized, and resilient individual capable of thriving in a fast-paced, multi-branch environment.