Hardware Support Specialist at KCB Bank Kenya

  • Full Time
  • Nairobi

KCB Bank Kenya

Key Responsibilities

  • To perform deployments of new hardware in adherence to the Bank’s standards and best practice.
  • Determine and enforce end user hardware specifications and configuration standards
  • Receive faulty hardware from the end users, diagnose, repair and/or escalate to the vendor for repair as necessary.
  • Research, testing and implementation of new hardware technology and  related software as needed to enhance performance of existing equipment
  • Reconcile bank’s hardware to ensure that it tallies with records held in the bank’s books.
  • Ensure that the bank’s data is eradicated from hardware components that are due for disposal.
  • Participate in Business Continuity Processes as per bank set guidelines and standards

The Person

For the above position, the successful applicant should have the following:

  • Bachelor’s degree in IT or related sciences.
  • Professional qualification/certification in project management is an added advantage
  • Professional qualification/certification in MCSE, CompTIA A+.
  • 2 years’ work experience in the same or related role, with at least: –
  • 2 years’ experience/Knowledge of end user hardware and related peripherals.
  • 1-year experience or knowledge of mass deployment and support solutions (cloning, SCCM, patch management)
  • 2 years’ experience or knowledge in Operating systems (windows, Unix)
  • 1-year experience in Network Services and protocols
  • 1-year experience in Internetworking Technology.
  • 1-year experience in Active Directory Domain Services
  • 1-year experience in Messaging and Collaboration is desired.
  • 1-year experience in Database management systems is desired.

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