Marriott
Marriott is hiring Guest Experience Experts to deliver personalized service throughout guest stays. This full time job opportunity in Kenya involves handling front office operations, guest requests, and local area guidance. If you have hospitality experience and enjoy working in a fast-paced hotel environment, explore this job listing on Job Vacancies Now.
📋 Job Overview
- Category: Customer Service Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Marriott
- Application Deadline: Rolling basis
- Last Updated: April 2, 2026
Guest Experience Expert at Marriott – Marriott Kenya Job Details
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
- Education: Degree or Diploma in Hospitality Management or a related field
- Related Work Experience: Minimum of 1–2 years of experience in Front Office role
- Experience: Preferably in a hotel or luxury service environment (4- or 5-Star hotel is highly desirable)
Method of Application
🎯 How to Apply
To apply for this job please visit careers.marriott.com.
❓ Frequently Asked Questions
To apply for Guest Experience Expert at Marriott Kenya, you should have a degree or diploma in Hospitality Management or a related field. The position requires minimum 1–2 years of experience in a Front Office role, preferably in a 4- or 5-star hotel or luxury service environment. This job jobs in Kenya is open on a rolling basis, so you can submit your application anytime.
The Guest Experience Expert at Marriott job in Kenya involves delivering a wide range of services to guide guests through their entire stay, from check-in to check-out. Daily tasks include processing operational needs, addressing guest requests, completing reports, and sharing local area highlights. You will be on your feet moving throughout the hotel and handling physical tasks like moving, lifting, and carrying objects weighing up to 10 pounds.
To apply for Guest Experience Expert at Marriott Kenya, visit careers.marriott.com where qualified candidates can submit their applications. This full time job jobs in Kenya is available on a rolling basis, meaning applications are reviewed continuously. Ensure your CV highlights your front office experience and hospitality qualifications before submitting.
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