Metropolitan Hospital

DESCRIPTION

Responsible for managing the hospital’s front desk and providing excellent customer service to patients, visitors, and staff.

RESPONSIBILITIES

Receiving and Registration of clients.
Receiving cash and running of payment cards where appropriate.
Handling claims forms/preauthorization
Handing over cash/invoices on daily basis
Handling patients’ complaints/inquiries, receiving all hospital calls
Finalizing, attaching bills to claim forms, dispatching claims
Notifying SHIF claims
Booking clinic patients
Reporting on daily numbers
Liaising with Smart applications on matters related to smart billing
Liaising with credit card issuers on issues related to PDQs.
Seeking authorization for members where cards have issues
Receipting cash and handing over for banking
Managing petty cash
Timely reporting on any dysfunctional tool of work at the work station
16. Comply with all safe work procedures and practices related to Occupational Health and Safety Policy Receiving and Registration of clients.

QUALIFICATIONS

Diploma In Front Office Management/Business Administration/Management/Health Records Management or related field
Up to one (1) experience
Adaptable
Customer Focus
Result Oriented