Front Office Coordinator at Nanyuki Hospital

Front Office Coordinator at Nanyuki Hospital – Nanyuki Hospital Kenya Job Details

Company: Nanyuki Hospital
Location: Nanyuki
Job Type: Full Time
Deadline: February 15, 2026

Job Title

Front Office Coordinator

Job Purpose

The Front Office Coordinator is responsible for managing front desk operations to ensure a professional, welcoming, and efficient experience for patients, visitors, and staff. The role supports smooth patient flow, accurate record handling, appointment coordination, and high standards of customer service while maintaining confidentiality in a healthcare setting.

Duties and Responsibilities

• Receive, greet, and assist patients and visitors in a courteous and professional manner.

• Register patients accurately and update personal and medical records as required.

• Schedule, confirm, and coordinate patient appointments and referrals.

• Respond to patient inquiries and direct them to the appropriate departments.

• Manage front office documentation, filing, and data entry with accuracy and confidentiality.

• Handle incoming calls, emails, and general correspondence professionally.

• Coordinate with clinical and administrative teams to support efficient service delivery.

• Maintain a clean, organized, and professional front office environment.

Job Requirements

• Certificate or Diploma in Customer Service, Business Administration, Front Office Operations, or a related field.

• Previous experience in a hospital or healthcare front office role is an added advantage.

• Strong communication and interpersonal skills.

• Good organizational skills and attention to detail.

• Ability to handle sensitive information with confidentiality.

• Basic computer skills and familiarity with office management systems.

• Professional appearance and customer-focused attitude.

Method of Application