Mövenpick Hotel & Residences
Mövenpick Hotel & Residences is hiring a Guest Service Agent to deliver exceptional hospitality at their front desk. This full time job opportunity in Kenya welcomes candidates with customer service experience who are ready to create positive guest experiences from the moment visitors arrive.
📋 Job Overview
- Category: Hotel Jobs, Receptionist Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Mövenpick Hotel & Residences
- Application Deadline: Rolling basis
- Last Updated: March 28, 2026
Front Office Agent at Mövenpick Hotel & Residences – Mövenpick Hotel & Residences Kenya Job Details
Guest Service Agent
- Be the first point of contact and greet guests with a warm welcome every time
- Provide efficient, friendly, and professional service to all guests
- Show efficiency in constantly striving to provide total customer satisfaction
- Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
- Logging all guest requests to ensure they are met within established timeframes
- Positively handling guest complaints and escalating as required
- Securely storing and delivering guest luggage
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
- Assist with valet parking as required
Qualifications
- Previous customer service experience, preferably in a Hotel environment
- An energetic, team-focused, and can-do attitude individual
- Ability to work independently and demonstrate initiative in a dynamic environment
- Enthusiasm to connect with guests and to hear their story
- Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
- Self-motivated with a positive and professional attitude
- Knowledge of Opera PSM is a bonus
- Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods
🎯 How to Apply
To apply for this job please visit jobs.smartrecruiters.com.
❓ Frequently Asked Questions
To apply for Front Office Agent at Mövenpick Hotel & Residences Kenya, you should have previous customer service experience, ideally in a hotel setting. The role requires an energetic, team-focused attitude with the ability to work independently, strong communication skills both in person and over the phone, and willingness to work flexible hours including nights, weekends, and holidays. Knowledge of Opera PSM is considered a bonus but not mandatory.
As a Front Office Agent at Mövenpick Hotel & Residences, you will greet guests warmly, handle guest requests promptly, manage luggage storage and delivery, and respond professionally to complaints. Job jobs in Kenya like this one require logging all guest interactions, assisting with valet parking, and participating in training programs to continuously improve the guest experience. Your role is to ensure every interaction with both internal and external guests remains positive and productive.
Yes, this full time job opportunity in Kenya is offered on a rolling basis, meaning applications are accepted continuously until the position is filled. The role requires flexibility to work mornings, nights, weekends, and holiday periods as part of the hotel's 24/7 operations. Job jobs in are structured to provide stable full-time employment for candidates ready to commit to the hospitality industry.
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