Mybest Ltd
Mybest Ltd is recruiting technicians to handle fiber and wireless internet installations for residential and business customers across Kenya. This full-time role involves on-site installation, network configuration, and technical support to ensure reliable connectivity and customer satisfaction. If you have experience with fiber installations and customer service, apply now for this job jobs in Kenya.
📋 Job Overview
- Category: Customer Service Jobs, IT Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Mybest Ltd
- Application Deadline: Rolling basis
- Last Updated: March 31, 2026
Customer Support Technician at Mybest Ltd – Mybest Ltd Kenya Job Details
Our client, a growing Internet Service Provider (ISP), is seeking skilled and reliable Customer Support & Installation Technicians to join their team.
Purpose of the Role
The purpose of this role is to ensure successful installation, maintenance, and support of internet services for residential and business customers. The technician is responsible for delivering reliable connectivity and a positive customer experience by installing fiber and wireless solutions, troubleshooting issues, and resolving technical problems in a timely and professional manner.
This role plays a critical part in ensuring service quality, customer satisfaction, and retention by acting as the link between the company’s technical infrastructure and the end user.
Key Responsibilities
- Carry out fiber internet installations in homes and business premises
- Install and configure fiber and wireless internet connections
- Perform on-site field work, including climbing poles and working at heights
- Handle ADSS (Aerial Fiber) installations, routing, and terminations
- Troubleshoot and resolve connectivity and network issues
- Provide on-site and remote technical support to customers
- Ensure proper testing, activation, and handover to clients
- Maintain professional customer interaction during installations and support visits
Method of Application
Interested and qualified candidates should forward their CV to: hr@mybestjobs.co.ke using the position as subject of email.
🎯 How to Apply
To apply for this job email your details to hr@mybestjobs.co.ke
❓ Frequently Asked Questions
The job jobs in Kenya requires candidates with technical skills in fiber and wireless internet installations, troubleshooting experience, and the ability to work at heights while handling pole climbing and ADSS installations. Strong customer service skills and reliability are essential for this Customer Support Technician at Mybest Ltd position, as you'll be the direct link between the company's technical infrastructure and end users.
Your key duties will include carrying out fiber internet installations in homes and businesses, configuring fiber and wireless connections, troubleshooting connectivity issues, and providing on-site technical support to customers. This job jobs in Kenya also requires you to ensure proper testing, activation, and handover to clients while maintaining professional customer interactions throughout installations and support visits.
To apply for this Customer Support Technician at Mybest Ltd position, send your CV to hr@mybestjobs.co.ke with the job title as the subject line. The position is on a rolling basis, so qualified candidates should submit their applications promptly to be considered for this full-time job jobs in Kenya.
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