Customer Support at Adanian Labs

Communication Jobs. Adanian Labs Jobs

Role Summary

Will handle user queries, partner complaints, issue resolution, and ensures a positive first experience on the platform.

Key Responsibilities

• Respond to users via WhatsApp, social DMs, email, in-app tickets.
• Provide onboarding support for new users.
• Troubleshoot issues (verifications, referral not working, redeeming deals).
• Communicate with partners on menu/price/offer updates.
• Write FAQs, guides, and customer scripts.
• Track user issues and escalate to the tech team.

Key Skills

• Great communication
• Fast response
• Friendly personality
• Organised and process-driven

Technical Skills Required

• WhatsApp, email, in-app support handling
• Basic ticketing (Notion/Trello/HelpDesk)
• Ability to document bugs and customer insights
• Good typing speed
• Good record-keeping
• Knowledge of simple support scripts
• Familiarity with basic troubleshooting steps                   

How to Apply

If you meet the qualifications and are excited about this opportunity, please send your application to: talentacquisition@adanianlabs.io

Use the subject line: Application – Customer Support & Community Assistant

Attach your CV (PDF format) and a brief cover email highlighting your experience and interest in this role.