Full Time
Nairobi
Posted on June 4, 2024

Sustenir Human Resource Consultancy

About Us

Our client in the real estate industry is looking for an experienced, enthusiastic, and skilled candidate for the Customer Service Representative position.

Customer Care Representative

The ideal candidate will be the first point of contact for clients, providing excellent customer service and support throughout their real estate journey. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities

Be the first point of contact for clients through phone calls, emails, and website inquiries.
Respond to inquiries promptly, courteously, and professionally, understanding their real estate needs and goals.
Build rapport with potential clients and provide them with relevant information about our services and property listings.
Pre-qualify leads by gathering information and determining their buying power or rental requirements.
Schedule property viewings and appointments with agents or property managers.
Maintain accurate records of all customer interactions and transactions in our CRM system.
Follow up with clients after interactions to ensure their needs were met and address any further questions.
Stay up-to-date on company policies, procedures, and available properties to provide accurate information to clients.
Assist agents and property managers with administrative tasks as needed.

Qualification;