ATLAS HXM
Position : Customer Service Representative – Nairobi
We are looking for a Customer Service Representative .
Responsibilities :
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Required profile for job ad : Customer Service Representative – Nairobi
Highly motivated and customer-focused professional with a proven track record of resolving inquiries and exceeding expectations. Skilled in communication, problem-solving, and building rapport. Dedicated to providing exceptional service and ensuring customer satisfaction
Job criteria for job ad : Customer Service Representative – Nairobi
- Job category : Secretarial work, assistantship
- Industries : Marketing, communication, media
- Employment type : Permanent contract
- Region : International
- City : Nairobi
- Remote work : Yes
- Experience level : Less than 2 years
- Educational level : Technical school
- Spoken language : english > fluent
- Number of Position(s) : 15
- Salary expectations : KSh 100,000 – 120,000
- Team management : No
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