Customer Service Rep – 2 Posts at Cerba Lancet Kenya

We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding service to our clients by handling inquiries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care and satisfaction.

QUALIFICATIONS

• Diploma or Bachelor’s degree in Customer Service, Healthcare Management, or a related field.
• 1-2 years of experience in a customer service role, preferably in a healthcare or laboratory environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Proficiency in Microsoft Office Suite and customer management software.
• Knowledge of medical terminology and laboratory processes is an added advantage.
• A positive attitude, professionalism, and a strong commitment to patient care.