Customer Service Coordinator at Q-Sourcing Servtec Group

  • Full Time
  • Nairobi

Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

  • Compliance with local authorities’ requirement for imports/exports, including but not limited to:
  • Processing of permits and IDFs
  • Co-ordinate shipping & logistics activities per client requirements
  • Prepare Certificates such certificates of Origin, (EAC /COMESA)
  • Prepare and dispatch files for customs clearance
  • Generate other government agencies clearance documents
  • Implement exports / imports SOPs
  • Maintain exports/ imports records.
  • Receive and record exports / imports customer orders
  • Raise pro-forma invoices for customer orders
  • Communicate with customers to obtain shipment approval as soon as possible
  • Prepare export / imports documentation as per customer requirements
  • Prepare export documentation to comply with terms of applicable letters of credit
  • Capture orders in SAP and ensure pack and shelf-life requirements per market
  • Support on induction process for new employees
  • Engage with inspection authorities to ensure timely inspection
  • Book approved consignments for transit
  • Send pre/post alerts
  • Track shipments to destination
  • Maintain outbound shipments PODs
  • Update clients as necessary.
  • Participate in the implementation of departmental and site EMS objectives.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

  • Certification in business management, supply chain management, Customs clearance, Freight Forwarding or its equivalents
  • Experience in Freight forwarding and customs clearance operations. Minimum 1 year experience
  • Excellent Communication skills
  • Decision–making, problem-solving, creativity
  • Analytical skills, attention to detail
  • Ability to interact at a high level with clients, senior management, and authorities
  • Ability to work in a team environment

Method of Application

Interested and qualified? Go to Q-Sourcing Servtec Group on www.qsourcing.com to apply

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To apply for this job please visit www.qsourcing.com.