Job Purpose:

The counter team is responsible for ensuring our customers have a smooth and effective import / export release process. They deliver the highest levels of quality and create value for customers as well as for Hapag-Lloyd.

Job Responsibilities:

OBL issuance and acceptance
Container releases – Print delivery orders as well as make amendments, when and if needed, and update it in the custom system immediately
Check & verify that documents presented at counter are correct and as per agents manual, thereby ensuring quick and smooth delivery of documents to customers
Local document stamping- Ensure mandatory requirements have been fulfilled prior to release of Original Bills of Ladings or Delivery Orders to customer
Payment postings – Work on cash outstanding on daily basis to reconcile accounts and identify missed collection cases
Maintaining Blank BL form stationary record as per the process for OBL printing facility at customer premises
Process BL amendments in urgent cases
Be proactive in responding to daily emails

Requirements & Job Qualifications

University degree or equivalent
Very good command of written and spoken English
Working knowledge of MS Office
Core understanding of the Kenyan regulations governing the documentation required for release of cargo.
Understanding of the B/L pre-checks prior to signing
Dispute resolution while adhering to internal regulations and KPI’s.
Able to work well with others and follow guidelines
Ability to work under pressure.
Good time management.

*** Disclaimer – Recruitment Fraud Alert 2025

Caring for People

We have recently become aware of fraudulent recruitment activities in which individuals or entities misrepresent themselves as Hapag-Lloyd Middle East Shipping LLC or UASC Limited. They offer fake job opportunities and demand payments for handling recruitment fees, certifications, travel expenses, or visa applications. Please note that Hapag-Lloyd Middle East Shipping LLC or UASC Limited does not charge any fees during the recruitment process, and all communications regarding job offers will come from official company channels. Do not respond to such fraudulent solicitations. You will only be contacted by Hapag-Lloyd HR if you have applied for an open position on our website.

Stay updated with similar job openings by joining one of our Live Feed Channels below: