Customer Service Associate at Siginon

Customer Service Jobs, Siginon Jobs.

Job Purpose

Reporting to the Commercial Manager, Kencont CFS, the job holder will be responsible for customer satisfaction by delivering the highest standards of customer service in order to grow revenue as well as resolve any emerging problems that our clients might face with accuracy and efficiency.

Responsibilities:

• Answer calls professionally to provide information about products and services in line with company procedures.
• Update customers on the status of their cargo whilst on transit from KPA or stored at our premises.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Proactively identify and address issues arising in the area of business and find creative solutions in a timely manner.
• Manage the operational relationship with the client and alert them in case of any operational challenges e.g., tariffs.
• Build relationships at all levels and represent the company in a professional manner including making presentations to prospective clients.
• Generating sales leads by recognizing potential sales opportunities and refer them to the relevant department.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Submit reports in an accurate and timely manner and alert management in case of significant issues impacting the operations.

Education, Professional Qualifications & Work experience

• Bachelor’s degree in any of the following disciplines: Public Communication, Public Relations, Mass Communication, marketing or business-related field or its equivalent qualification from a recognized institution.
• Professional Certificate in Clearing and Forwarding
• Minimum KCSE C plain
• At least 3 years of work experience in Similar role preferably in a CFS

Skills & Competencies

• Good communication and presentation skills
• Excellent listening and interpersonal skills
• Active problem-solving skills
• Customer & Quality Focus.
• Ability to handle pressure.
• High level of integrity

How to Apply

If you believe your experience, competencies, and qualifications match the job and role specifications described, send your application and detailed CV to grouphr@siginon.com by 22nd September 2025.