Influx
Influx is hiring detail-oriented professionals to handle customer support through multiple communication channels in Nairobi. This full-time job opportunity in Kenya allows you to solve customer problems while working with a collaborative team. If you have strong communication skills and enjoy helping others, explore this customer service role available on a rolling basis.
📋 Job Overview
- Category: Call Center Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Influx
- Application Deadline: Rolling basis
- Last Updated: March 25, 2026
Customer Service Agent – CSA at Influx – Influx Kenya Job Details
We’re looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through calls and need to be able to think on your own, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Requirements:
- Excellent written and verbal in English (for English speaking agents) and/or Spanish (if you’re applying for Spanish Bilingual).
- Strong problem-solving skills.
- Sense of humour.
Duties:
- Diagnose and solve problems.
- Communicate effectively via chats, calls and video calls with our customers.
- Coordinate effectively with peers and your manager.
- Contribute to a high-performance and friendly workplace culture
🎯 How to Apply
To apply for this job please visit influx.typeform.com.
❓ Frequently Asked Questions
To apply for Customer Service Agent – CSA at Influx Kenya, you need excellent written and verbal English skills, though Spanish fluency is also valued for bilingual positions. This job in Nairobi requires strong problem-solving abilities, a sense of humour, and the capacity to empathize with customers facing challenges. You should be comfortable thinking independently and communicating clearly across different platforms.
In this Customer Service Agent – CSA at Influx job in Kenya, you will diagnose and resolve customer problems while maintaining professionalism and patience. Your daily duties include communicating with customers via chats, calls, and video calls, coordinating with team members, and contributing to a positive workplace culture. Jobs in Nairobi at Influx value agents who can handle multiple communication channels effectively and work collaboratively with their manager and peers.
Yes, this is a full-time permanent position with Influx available in Nairobi on a rolling basis, meaning applications are accepted continuously. Job opportunities in Kenya with Influx offer stable employment for candidates who meet the communication and problem-solving requirements. When you apply for Customer Service Agent – CSA at Influx, you are entering a full-time role with a collaborative team focused on delivering quality customer support.
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