Africa Safari Trips
What You Will Do
- Be available 24/7 for emergency support during customer travel.
- Manage ground inquiries, including direct bookings and payment verification.
- Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.
- Follow established procedures for issue resolution.
- Occasionally meet the customers for major issue resolution
- Handle refunds to the customers as approved and directed.
Qualifications
- Excellent knowledge of the tourism industry and current trends
- Knowledge of major safari destinations in Kenya
- Strong communication skills with proficiency in English
- Proficiency in additional language i.e German is needed
- Critical thinker and problem solver
- Good knowledge of tour planning software
- At least 2 years of experience in a similar role
- Degree/Diploma in travel and tourism management, hospitality, or similar relevant education
Method of Application
Interested and qualified? Go to Africa Safari Trips on jobsboard.site to apply
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