Customer Retention Officer(Telecommunications)- 35k at Sheer Logic

The Customer Retention Officer(Telecommunications)- 35k at Sheer Logic job in Kenya requires strong communication skills, customer service experience, and the ability to analyze customer data to identify retention opportunities. You should be comfortable making outbound calls, resolving complaints, and working with retention metrics to reduce churn in a telecommunications environment. While specific qualifications aren't listed, your ability to engage customers and handle issue resolution will be critical for success in this Customer Service Jobs position.

To apply for Customer Retention Officer(Telecommunications)- 35k at Sheer Logic Kenya, send your CV to talentsourcing@sheerlogicltd.com with the job title clearly indicated. The deadline for applications is 12th April 2026, and applications are accepted on a rolling basis, so submitting early is advisable. When you apply for Customer Service Jobs jobs in Kenya through this channel, ensure your CV highlights your experience with customer retention, complaint handling, and data analysis to strengthen your candidacy.

The Customer Retention Officer(Telecommunications)- 35k at Sheer Logic role involves conducting outbound calls to at-risk customers, presenting retention solutions, and managing contract renewals to reduce churn. You will handle complaint resolution, build customer relationships, analyze customer data for trends, and prepare performance reports on retention metrics. This Customer Service Jobs jobs in Kenya position requires you to identify upselling and cross-selling opportunities while ensuring customers receive timely support and troubleshooting guidance throughout their service lifecycle.