Customer Experience Officer at Spring Valley Coffee – Spring Valley Coffee Kenya Job Details

Customer Experience Officer (Customer Experience Ninja)

Location: Spring Valley, Nairobi
Employment Type: Full-Time
Company: Spring Valley Coffee

Job Summary

Spring Valley Coffee is seeking a dynamic and customer-focused professional to join the team as a Customer Experience Officer. This role is responsible for ensuring every customer interaction is seamless, thoughtful, and memorable. The successful candidate will play a key role in handling enquiries, processing orders, and supporting smooth day-to-day operations.

Key Responsibilities

• Deliver exceptional customer service across all touchpoints

• Respond promptly and professionally to customer enquiries

• Process customer orders accurately and efficiently

• Maintain strong communication with customers to ensure clarity and satisfaction

• Support daily operational activities to ensure smooth workflow

• Identify and resolve customer concerns in a calm and confident manner

• Maintain accurate records of customer interactions and transactions

• Collaborate with internal teams to enhance overall customer experience

Qualifications and Skills

• Strong communication and interpersonal skills

• Ability to manage customer enquiries and process orders with accuracy

• Highly organised with strong attention to detail

• Ability to multitask effectively in a fast-paced environment

• Calm, proactive, and confident in problem-solving situations

• Professional demeanor with a warm and service-oriented approach

• Passion for delivering outstanding customer experiences

Why Join Spring Valley Coffee?

• Opportunity to be part of a growing and quality-driven brand

• Collaborative and customer-focused work environment

• Meaningful role in shaping memorable customer experiences