Trafilea

Customer Experience Lead (Operations Support) Job

Requirements

Experience/ Qualifications

2+ years of experience in the same role
Strong grasp of the English language, including spoken and written
Proven ability to effectively lead and manage team leaders and members, with different scopes and lead indicators to monitor
Good problem-solving skills and confidence when facing challenges to ensure we provide excellence in customer experience
Continuous learning and growth mindset
Good interpersonal & communication skills; positive work attitude
Good analytical and problem-solving skills.
Able to have the right follow-up and monitoring of action items and KPIs
A responsible team player who works well with others
Able to make good decisions independently
Conflict Resolution and Decision-Making
Crisis Management and Customer Feedback Integration