Customer Experience IT Expert Job at Influx

Customer Experience IT Expert Job at Influx – Influx Kenya Job Details

Customer Service Jobs, Infux Jobs.

The Role

We are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide multi-channel support for Windows devices and proprietary software. You’ll be the “go-to” for both internal teams and external small business client

Duties & Responsibilities

• esTechnical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat
• Operational Leadership: Document SOPs to improve daily workflows and provide technical coaching to front-line agents
• Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues
• Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone.

What We’re Looking

• ForExperience: 1–3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus
• Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce
• Language: Fully proficient in English for communication and documentation
• Specialization: Ability to quickly master proprietary software and hardware configurations.

nWhy Join Influx?

• True Flexibility: The flexibility of working from home without having to go to the office
• Diversity: An international and diverse work atmosphere
• High-Performance Culture: Extensive opportunities to learn from and work with high-performing colleagues in a fast-paced environment

Impirtant Note

• OTES:Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @influx.com

How to Apply

Click here to apply