iSON Xperiences Limited
Qualification
- BA/BSc/HND
Experience
- 1 year
About the Role
- iSON Xperiences Kenya is seeking dynamic and customer-focused E-commerce Customer Care Executives to join our team in Westlands, Nairobi.
- The ideal candidate will be responsible for managing customer interactions across multiple channels and ensuring a seamless experience for our e-commerce clients.
Key Responsibilities
- Handle customer inquiries via phone, email, and chat in a timely and professional manner.
- Address and resolve customer complaints effectively; escalate complex issues where necessary.
- Assist customers with orders, returns, exchanges, and provide accurate product information.
- Monitor and track customer orders to ensure timely processing and delivery.
- Collaborate with internal teams to resolve issues and enhance customer satisfaction.
Required Qualifications and Skills
- Bachelor’s degree in Commerce, Business Administration, or a related field.
- Minimum of 1 year experience in customer service within an e-commerce environment
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and customer-centric approach.
- Ability to manage multiple tasks and customer queries simultaneously.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Preferred Qualifications
- Experience with e-commerce platforms and tools.
- Familiarity with order management systems and customer service software.
- Work ConditionsMust be flexible to work extra hours as required by the business.
- Must reside within reasonable commuting distance to the office to support timely reporting and transpor coordination.
Method of Application
Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position as subject of email.
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To apply for this job email your details to recruitmentke@isonxperiences.com
