iSON Xperiences Limited

The Customer Care Executive is primarily responsible for ensuring delivery ofexceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.

KNOWLEDGE, SKILLS AND ABILITIES

Minimum of a Degree
Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
Good typing speed and computer skills, particularly with regard to Microsoft office applications
Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location
Ability to work in a team environment
Ability to maintain a calm disposition particularly in stressful work situations.
Displays a positive attitude; ability to remain positive and energetic throughout a work day.
Updates self on comparative product and services

WORK CONDITIONS

Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays
Ability to work extra hours to meet business needs
To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements,
May be required to undergo periodic occupational related medical examination to assess own suitability for continued employment at the Call Center