iSON Xperiences Limited
Qualification: BA/BSc/HND.
Experience: At least 1 year in customer service under an ecommerce process.
Job Description:
- iSON Xperiences Kenya is looking for motivated and experienced E-commerce Customer Care Executives to join our team in Westlands. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience for our ecommerce clients.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat promptly and professionally.
- Resolve customer complaints, escalate issues when necessary, and ensure follow-ups to confirm resolution.
- Provide detailed product information and assist customers with their orders, returns, and exchanges.
- Track and manage customer orders through the entire process, ensuring on-time delivery and satisfaction.
- Collaborate with other teams to provide comprehensive customer support.
Required Qualifications and Skills:
- Bachelor’s degree in Commerce, Business Administration, or related fields.
- At least 1 year of experience in customer service, specifically within an ecommerce account.
- Strong communication and problem-solving skills.
- Ability to handle multiple customer inquiries simultaneously.
- Proficiency in Microsoft Office Suite.
Preferred Qualifications:
- Experience working with ecommerce platforms.
- Knowledge of order management systems and customer service software.
Work Conditions:
- Flexible to work extra hours to meet business needs.
- To reside within reasonable travel distance to the office as defined by the Company; to facilitate ease of transport arrangements, preferably within 10KM radius of Waiyaki Way.
Method of Application
Interested candidates should submit their resume and a detailed CV stating the ecommerce account they worked under to recruitmentke@isonxperiences.com by 25th October 2024. Please include “Customer Care Executive (E-commerce) Application” in the subject line.
Interested and qualified candidates should apply using the Apply Now button below.
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To apply for this job email your details to recruitmentke@isonxperiences.com