Customer Care Agent at Securex

Customer Care Agent at Securex – Securex Kenya Job Details

Job Summary

Are you a natural problem-solver with exceptional communication skills? Do you thrive in a fast-paced and customer-obsessed environment? We are seeking to recruit a Contact Centre Agent who will be responsible for offering topnotch support to our valued Customers with empathy and efficiency. The candidate should be customer-obsessed, proactive and solution-oriented.

Duties and Responsibilities

• Handle Customer engagements via various platforms
• Provide accurate and timely information while ensuring exceptional customer service.
• Troubleshoot and resolve Customer issues, aiming for first-time resolution.
• Collaborate with other internal departments to ensure Customer satisfaction.

Minimum Requirements and Competencies

• At least 2 years’ experience working in a busy Customer-centric position.
• Degree in business administration or related field.
• Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.
• Customer-obsession in terms of being empathetic, proactive, problem-solving.
• Excellent written and verbal communication skills.