Sidai

Key Responsibilities

Deliver exceptional customer service by greeting, assisting, and responding promptly to customer inquiries across all channels.
Resolve customer complaints and issues with empathy, patience, and timely follow-up, escalating when necessary.
Maintain operational excellence, ensuring a clean, organized environment and accurate transaction processing.
Collaborate effectively with team members and other departments to achieve shared goals and improve customer experience.
Gather customer insights through calls and interactions, providing feedback to management to drive service improvements.
Support sales initiatives and provide the “voice of the customer” in meetings, tracking customer interactions and trends.

Qualifications & Skills

College Diploma or equivalent in a relevant field.
Proven experience in a customer-facing role (retail, hospitality, call center, etc.).
Excellent verbal and written communication skills.
A patient, empathetic, and positive attitude.
Basic computer literacy and comfort with learning new systems.
Proficiency in Excel and PowerPoint.
Strong problem-solving, and interpersonal skills.