Current Jobs at Safaricom Investment Co-operative (S.I.C.)

The customer experience executive will avail a productive and motivating working environment addressing issues and disputes from members or customers by being the first point of contact to offer seamless and enjoyable customer experience. Assist in identifying areas of improving and risk for mitigation

Application Instructions  

All applicants should send their applications via the link and all documents sent should be on PDF.

What You Will Do

• Oversee and address daily customer issues and disputes.
• Adopt and implement a customer relationship system to enhance customer loyalty.
• Assist in coordinating with internal teams to ensure seamless customer service.
• Handle all inbound calls through the customer care line, maintaining a call success rate of over 90%.
• Escalate customer issues to appropriate officers and provide first call resolution.
• Engage in cross-selling products during customer calls.
• Manage the main customer service email address, ensuring responses are prompt, accurate, and within 12 hours.
• Follow up on open email cases to ensure resolution and capture customer feedback for improvement.
• Maintain a tidy front office with necessary informational materials, and support in receiving and distributing documents.
• Provide courteous and professional service at the reception, anticipating and responding to customer needs effectively.

Qualifications

• At least 1-3 years experience working in a call center.
• Diploma / certificate in public relations, communications or related field.
• Some of the key skills required for this role are great communication skills good analytical skills and organizational skills.
• Proficiency in data entry and Microsoft Office applications, with strong attention to detail and accuracy.

The Sales Administrator will provide administrative and operational support to the sales and marketing team to ensure smooth execution of real estate transactions and client engagements. The role involves managing sales documentation, coordinating property listings, maintaining client databases, tracking leads, and assisting in the preparation of sales reports and marketing materials. The position requires a detail-oriented individual with strong organizational and communication skills, capable of liaising effectively with clients, agents, and other departments to support the company’s sales and investment objectives.

Application Instructions  

All applicants should send their applications via the link and all documents sent should be on PDF.

What You Will Do

• Dispatching documents delivered in the office to relevant departments.
• Compiling and Reporting on daily sales, weekly sales, monthly sales and various reports to the management
• Customer service – providing information and support to the clients related with their statements, sale agreements, transfer and various transactions
• Doing allocations and bookings of various projects and updating them on the Google drive every day
• Coordinate department activities like meetings, schedules, obtain use of rooms and set up the rooms and equipment to be used
• Receiving cheques, invoices, receipts and other letters
• Requesting for sales agreements from the legal officer and sharing them with the agents

Qualifications

• Bachelors degree/Diploma in Business Administration, Marketing, Real Estate Management, or a related field.
• At least 1 to 3 years experience in sales administration, real estate operations, or customer service within a real estate or investment environment.
• Experience in sales coordination, property documentation, or database management is an added advantage.
• High level of accuracy, attention to detail, and confidentiality in handling client and transaction data.
• Proactive, dependable, and able to work effectively under minimal supervision.
• Excellent communication and client relationship management abilities.

The Land Business Unit Lead will be responsible for overseeing all land-related activities, including acquisition, development, management, and disposal of company land assets. The role involves providing strategic direction, ensuring compliance with legal and regulatory requirements, and optimizing the value of the organization’s land portfolio. The position also entails coordinating with internal teams, government agencies, and other stakeholders to facilitate smooth land transactions and support the company’s investment and development goals.

Application Instructions  

All applicants should send their applications via the link and all documents sent should be on PDF.

What You Will Do

• Coordinate and oversee land acquisition, subdivision, titling, and registration processes.
• Monitor project progress and ensure timelines and budgets are adhered to.
• Prepare and maintain land inventory and database for all company properties.
• Prepare management reports, briefs, and updates on land activities.
• Conduct or review feasibility studies, due diligence, and land valuation reports.
• Provide technical input to support land development planning and investment decisions.
• Support preparation of business cases and investment proposals for land projects.

Qualifications

• Bachelor degree/Diploma in Land Economics, Real Estate Management, Urban and Regional Planning, Surveying, Business Administration, or a related field.
• Good understanding of land laws, property markets, and development processes.
• Excellent communication and negotiation abilities, and confidence in engaging with both internal and external stakeholders.
• Strong leadership, coordination, and decision-making skills with the ability to guide and motivate a team.
• A proactive and dependable team player with high levels of integrity and professionalism.