Career Opportunities at Optiven Limited

Optiven Group is hiring! We are looking for passionate, self-driven, and qualified individuals to join our dynamic team in the following roles:

1. Customer Experience Manager

Job Type: Full Time
Location: Nairobi
Qualification: BA/BSc/HND, MBA/MSc/MA (added advantage)
Experience: Minimum 5 years (2 in a supervisory role)
Job Field: Customer Care
Application Deadline: 20th June 2025

Job Purpose

To manage and enhance the end-to-end customer experience across all touchpoints and channels, improving satisfaction, loyalty, and ultimately impacting the company’s performance positively.

Key Responsibilities

• Develop and implement customer experience strategies and standards

• Analyze customer feedback and data for improvement opportunities

• Ensure consistent customer interactions across all platforms

• Collaborate with internal teams to enhance customer satisfaction

• Monitor and report on customer experience performance metrics

Main Duties

• Customer Experience Standards: Define and roll out standards aligned with corporate goals

• Continuous Improvement: Drive improvement strategies across SBUs

• Voice of the Customer: Collect, analyze, and act on customer feedback

• Stakeholder Management: Collaborate across departments for unified CX goals

• Training: Develop and monitor CX training programs

• Service Excellence: Track KPIs related to customer retention and satisfaction

• Business Process Management: Lead process improvements and ensure compliance

• People Management: Recruit, mentor, and manage the CX team

Competency Requirements

• Leadership and change management skills

• Strong communication and interpersonal abilities

• Proven ability to develop and execute customer-centric strategies

• Technical knowledge of customer experience and operations processes

Qualifications

• Degree in Communication, Marketing, PR, or Business

• MBA and CX certification are added advantages

• Minimum of 5 years’ experience in customer experience or operations

2. Property Sales & Marketing Executive (60 Positions)

Job Type: Full Time
Location: Nairobi
Qualification: Diploma in Sales & Marketing or related field
Experience: 2–3 years (Real estate experience is an added advantage)
Job Field: Real Estate, Sales/Marketing
Application Deadline: 30th June 2025

Job Summary

We are looking for ambitious and results-driven individuals to join our sales and marketing team, promoting the Optiven brand and transforming society through real estate.

Key Responsibilities

• Develop effective lead generation strategies

• Generate a pipeline of qualified prospects

• Close sales and follow up until clients receive title deeds

• Provide exceptional after-sales support

• Uphold and promote the Optiven brand

Requirements

• Diploma in Sales & Marketing from a reputable institution

• Proficiency in MS Office and internet tools

• Must be tech-savvy with at least 2000 social media followers

• Strong understanding of the real estate industry

• Excellent communication, negotiation, and organizational skills

• Must be ready to start immediately

Method of Application

If you believe you have a high-performance culture, a positive mental attitude, and are self-driven, send your application to:
📧 recruitment@optiven.co.ke