CIC Insurance
CIC Insurance is hiring a Care Officer to manage patient care facilitation and cost containment services. This full-time job opportunity Kenya involves handling insurance approvals, hospital visits, and medical emergency response. If you have a diploma in Nursing or Clinical Medicine with relevant experience, you can apply for this Care Officer position on a rolling basis.
📋 Job Overview
- Category: Healthcare Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: CIC Insurance
- Application Deadline: Rolling basis
- Last Updated: March 31, 2026
Care Officer at CIC Insurance – CIC Insurance Kenya Job Details
About the Role
Responsible for care facilitation/cost containment and call centre reachability.
Key Responsibilities
- Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
- Monitor cost, average length of stay on inpatient cases.
- Issue guidance on Pre-authorized optical, dental and scheduled procedures
- Conduct Hospital visits whenever the insured members are hospitalized
- Respond to stakeholder inquiries on cases involving medical care management.
- Receive and respond to Medical emergency lines and ensure 24-hour coverage
- Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
- Facilitate referrals and medical evacuations when need be.
- Monitor benefits utilization and share timely updates to the stakeholders.
- Prepare and share timely reports as may be guided.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Diploma in Nursing or Clinical Medicine
- Minimum of 2 years of experience in care management, medical claims and Call Centre
🎯 How to Apply
To apply for this job please visit careers.cicinsurancegroup.com.
❓ Frequently Asked Questions
To apply for Care Officer at CIC Insurance Kenya, you must hold a Diploma in Nursing or Clinical Medicine as the minimum educational requirement. You will also need a minimum of 2 years of experience working in care management, medical claims processing, or a call centre environment to be considered for this role.
The Care Officer at CIC Insurance job in Kenya involves issuing approvals for inpatient and outpatient care, monitoring costs and hospital stays, and conducting hospital visits when members are hospitalized. Additional duties include handling medical emergency lines with 24-hour coverage, negotiating discounts with healthcare providers, facilitating medical referrals and evacuations, and preparing regular reports on benefits utilization for stakeholders.
This job jobs in Kenya is available on a rolling basis, meaning applications are accepted continuously until the position is filled. You should visit Job Vacancies Now to apply for Care Officer at CIC Insurance and submit your CV along with relevant certificates demonstrating your nursing or clinical medicine qualification and work experience.
🔍 Similar Jobs You May Like
💼 Looking for more Healthcare Jobs jobs in Nairobi?
Get daily job alerts sent directly to your WhatsApp.
Join WhatsApp Channel
Job Vacancies Now is a free job listing platform and does not charge job seekers at any point during the application process. Users are encouraged to use the platform responsibly and report any suspicious or fraudulent activity.