Marie Stopes

Front Office Responsibilities

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Preparation insurance claims for submission and maintenance of relationships with third party payers.
Answering, screening and forwarding incoming calls.
Receiving and sorting daily mail.
Listening to client complaints and escalating promptly to the Centre Manager
Maintains and documents petty cash usage under the supervision of the centre manager.
Documents actions by completing forms, reports, logs, and records as required.
Protects organizations values by keeping patient information confidential.
Maintains workflow by following standard operating procedures and policies.
Maintains work operations by following standard operating procedures and policies.
To conduct data entry and clerical tasks.

Accounts Responsibilities

Accurate and systematic registration of clients’ details into the electronic health records systems.
Balances daily cash accounts at the end of end of each day in the hospital. Maintains petty cash and receives approvals from the line manager to spend.
Correct billing of cash and credit (NHIF and private health insurance) clients.
Liaise with the finance team to resolve any discrepancies in daily transactions.
Maintains all accounting records and ensures discrepancies have been reported and resolved with the line manager.
Makes daily, weekly and monthly reconciliation and transaction reports,
Verifies insurance acceptance and benefits by reviewing and recording insurance claims.

REQUIREMENTS
Minimum certificate qualification.

Tertiary qualification in Accounts, business studies, customer care, front office management, or similar will be an added advantage
Minimum 1 year in office administration and accounting
Possess basic computer skills and experience in MS Office
Demonstrated high attention to detail and ability to follow through tasks to completion.
Punctual and reliable
Good organisation and prioritisation skills
Ability to work with less supervision and initiative.
Trustworthy and responsible.