CIC Insurance
CIC Insurance is recruiting a nursing professional to manage medical customer service operations on a contract basis. This full-time job in Kenya involves handling emergency medical lines, processing patient approvals, and delivering customer support across multiple channels. Job seekers with nursing qualifications and call centre experience can apply for this role on a rolling basis.
📋 Job Overview
- Category: Call Center Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: CIC Insurance
- Application Deadline: April 9, 2026
- Last Updated: March 26, 2026
Call Centre Nursing Executive (Contract) at CIC Insurance – CIC Insurance Kenya Job Details
About the Role
To provide general customer service in respect to medical business customers.
Key Responsibilities
- Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Share daily/weekly and monthly reports as may be required from time to time.
- Participate in cost management initiatives/strategies that have been put in place by the business.
- Handle customer service issues and queries in a timely manner.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
- Diploma in Clinical Medicine/Nursing (KRCHN)
- Customer Experience training will be an added advantage.
- Minimum of 3 years of experience in busy health environment with 1 year of experience in Medical call centre management unit.
🎯 How to Apply
To apply for this job please visit careers.cicinsurancegroup.com.
❓ Frequently Asked Questions
You must hold a Diploma in Clinical Medicine or Nursing registered with KRCHN to apply for this Call Centre Nursing Executive (Contract) at CIC Insurance position. While customer experience training is beneficial, the primary requirement is your nursing qualification combined with a minimum of 3 years of experience working in a busy health environment.
For this job jobs in Kenya, you need at least 3 years of experience in a busy health environment, with a minimum of 1 year specifically in a medical call centre management unit. This experience ensures you can handle the demanding nature of managing medical emergencies and processing patient approvals efficiently when you apply for Call Centre Nursing Executive (Contract) at CIC Insurance Kenya.
The job jobs in involves receiving and responding to medical emergency calls with 24-hour coverage, processing inpatient and outpatient approvals for insured members, and communicating case updates to stakeholders. You will also handle customer queries through multiple channels, prepare daily and weekly reports, and contribute to cost management initiatives as part of your Call Centre Nursing Executive (Contract) at CIC Insurance responsibilities.
🔍 Similar Jobs You May Like
💼 Looking for more Call Center Jobs jobs in Nairobi?
Get daily job alerts sent directly to your WhatsApp.
Join WhatsApp Channel
Job Vacancies Now is a free job listing platform and does not charge job seekers at any point during the application process. Users are encouraged to use the platform responsibly and report any suspicious or fraudulent activity.