Peoplelink Consultants Ltd

Responsibilities

Answer incoming calls, emails, and chats promptly while providing professional and courteous customer service.
Handle customer inquiries by providing accurate information about products, services, and policies.
Resolve customer complaints or issues efficiently and escalate complex cases to the appropriate department when necessary.
Conduct outbound calls for follow-ups, customer surveys, and marketing campaigns as required.
Maintain accurate and detailed records of customer interactions in the CRM system.
Meet and exceed set performance metrics, including call handling time, resolution rates, and customer satisfaction scores.
Provide feedback and insights to improve processes, products, and the overall customer experience.
Adhere to call center scripts, policies, and procedures to ensure consistency and compliance.
Participate in regular training sessions to stay updated on products, services, and industry trends.
Work collaboratively with team members to achieve department goals and targets.

Requirements

Bachelor’s degree in any field from a recognized institution
Previous experience in a call center, customer service, or related role is an added advantage.
Ability to work flexible hours, including evenings, weekends, and public holidays if required.
Ability to work in a fast-paced environment and handle high call volumes. Proficiency in using call center software and CRM systems.
High level of professionalism and customer-centric mindset.
Excellent communication and interpersonal skills (both verbal and written)