Asylum Program Coordinator at Physicians for Human Rights (PHR)

Responsibilities

• Take primary ownership of PHR’s asylum case management operations, driving workflow, identifying efficiencies, and proactively flagging issues to the Senior Program Officer.
• Serve as the chief liaison between volunteer clinicians, and external legal partners, including onboarding new volunteers, screening client referrals from attorneys, and managing forensic evaluation case placement.
• Manage correspondence with a wide range of stakeholders, attorneys, clinicians, medical schools, and partner organizations relating to case management, maintaining a high standard of timely, clear, and professional communication across a high volume of email.
• Manage medical school asylum clinic relationships by ensuring partnership agreements are signed and stored, and that referrals are processed in line with internal deadlines.
• Own case placement data collection and reporting, tracking progress toward quarterly and annual goals.
• Maintain, upkeep, and develop Salesforce records and other program systems; proactively explore new uses of technology to improve program efficiency and workflow.
• Assist in the hiring and supervision of interns.
• Carry out all responsibilities to a high standard, consistent with PHR’s mission and the strategy of the Asylum Program and the wider Research, Legal and Advocacy department.
• Additional duties as assigned.

Qualifications of the Ideal Candidate

• Bachelor’s degree in related field.
• At least one to two years of relevant professional experience.
• Exceptional written communication skills, including the ability to manage high-volume professional email correspondence with diverse stakeholders with clarity, warmth, and precision.
• Demonstrated ability to work independently, exercise sound judgment, and take initiative without close supervision.
• Outstanding organizational skills, attention to detail, and rigorous follow-through.
• Technologically savvy, with a strong aptitude for learning and optimizing digital tools and workflows; experience with Salesforce or similar platforms strongly preferred.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
• Strong interpersonal skills, maturity, creativity, and flexibility; a collaborative team player who also thrives when working autonomously.
• Demonstrated commitment to cultural competency and human rights; comfortable working with people from diverse backgrounds and experiences.
• Fluency in written and spoken English.
• Additional language proficiencies are welcome.
• Passion for PHR’s mission and a demonstrated commitment to human rights.