Assistant Housekeeping Manager at Mövenpick Hotel & Residences

Assistant Housekeeping Manager at Mövenpick Hotel & Residences – Mövenpick Hotel & Residences Kenya Job Details

Job Description

• Assist in managing daily housekeeping operations, including staff scheduling and task allocation
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain cleanliness standards
• Coordinate with other departments to ensure smooth operations and prompt resolution of guest requests
• Oversee inventory management of cleaning supplies and linens
• Train and mentor housekeeping staff on proper cleaning techniques and customer service standards
• Implement and maintain health and safety protocols in line with local regulations and company policies
• Assist in developing and implementing strategies to improve operational efficiency and guest satisfaction
• Handle guest complaints and feedback professionally and efficiently
• Participate in budget planning and cost control measures for the housekeeping department
• Support the Executive Housekeeper in administrative tasks and reporting
• Monitor staff performance metrics and conduct regular evaluations to ensure quality standards are met
• Manage housekeeping technology systems and software for scheduling, inventory tracking, and reporting
• Coordinate with external vendors and suppliers to ensure timely delivery of cleaning materials and equipment
• Respond to emergency situations and incidents, ensuring proper documentation and reporting procedures are followed

Qualifications

• Proven experience in housekeeping management.
• Strong organizational and leadership skills with the ability to manage and motivate a diverse team
• Excellent communication skills in English, both verbal and written
• Proficiency in hospitality management software and MS Office suite
• In-depth knowledge of housekeeping operations, cleaning techniques, and quality standards
• Understanding of inventory management and cost control principles
• Familiarity with health and safety regulations in the hospitality industry
• Strong problem-solving skills and ability to make decisions under pressure
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Ability to work flexible hours, including weekends and holidays
• Multilingual abilities