Assistant Customer Care Job at Baus Optical Company Limited

Assistant Customer Care Job at Baus Optical Company Limited – Baus Optical Company Limited Kenya Job Details

Job Title

Assistant Customer Care

Job Purpose

The Assistant Customer Care position is responsible for supporting front-office and customer service operations within the optical retail environment. The role focuses on delivering courteous, accurate, and timely assistance to customers while supporting administrative and record-keeping processes. The position contributes to a positive customer experience by ensuring inquiries are handled professionally and service procedures are followed consistently in line with company standards.

Duties and Responsibilities

• Receive, welcome, and assist walk-in customers in a polite and professional manner

• Respond to customer inquiries through face-to-face interaction, telephone calls, and email communication

• Provide clear and accurate information on optical products, services, and general procedures

• Guide customers through basic service processes and address routine questions or concerns

• Maintain accurate customer records, service logs, and related documentation

• Support administrative tasks including filing, printing, and organizing customer documents

• Use basic computer applications to update records and support daily customer service activities

• Coordinate with colleagues to ensure smooth service delivery and efficient customer flow

• Escalate complex issues to the appropriate staff members when necessary

• Adhere to company policies, confidentiality requirements, and professional service standards at all times

Job Requirements

• Certificate or Diploma in Customer Service, Business Administration, or a related field

• Good verbal and written communication skills

• Basic computer proficiency including MS Word, email use, and document printing

• Strong interpersonal skills and ability to interact professionally with customers

• Positive attitude, reliability, and willingness to work in a customer-facing retail environment

Method of Application

Interested candidates should submit their application letter and updated CV via email to:
Email: joinus@bausoptical.co.ke