Area Head of Customer Success at Maersk Line

Area Head of Customer Success at Maersk Line – Maersk Line Kenya Job Details

KEY RESPONSIBILITIES:

​​​​​​​Drive Customer Success Partner standardization, ensuring value add to Customers

• Ensure standard process and system adoption for CSPs.
• Adhere to offshoring of transactional tasks to OTS as per defined offshoring catalogue, ensuring demarcation between CSPs and OTS.
• Drive adherence to sales minimum standards for CSPs.

​​​​​​​Drive Sales Performance and Productivity:

• Leverage insights tools and drive performance actions in a streamlined Region/Area model with close collaboration with Regional Pipeline and Performance Lead to support the Area Sales Manager as a strategic partner.
• Influence and drive performance enhancing actions via SLT.
• Drive scalability of local Integrated Solutions across customers through the Customer Solutions Partner.

​​​​​​​Act as a Strategic Partner to Area Sales Manager:

• Align Area execution with regional sales strategy and tools.
• Drive the sales coverage process, supporting the Area Sales Manager ensuring that we administrate and run the plan timely and to a high standard.
• Leveraging insights from Regional Sales Operations to drive prioritization and actions within SLT.

​​​​​​​Ad hoc:

• Support with pilots, system rollouts, and gembas.
• Maintain local data hygiene to meet regional and global standards.

​​​​​​​WHO WE ARE LOOKING FOR:

Someone with:

• Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
• Between 7 – 10 years’ experience in end-to-end supply chain management and execution
• Proven experience leading a team in high volume logistics operations
• Proficiency using data analytics tools
• CRM proficiency (Salesforce highly preferable)
• Stakeholder management (internally and externally)
• Ability to demonstrate delivery with high accuracy
• Ability to work under pressure in a fast-paced environment
• Attention to detail