Admin & Customer Service Coordinator at Fanisi HR Solutions

Admin & Customer Service Coordinator at Fanisi HR Solutions – Fanisi HR Solutions Kenya Job Details

Key Responsibilities

Administration & Office Operations

• Oversee daily office operations including security, maintenance, inventory, and records management
• Manage front office activities including receiving guests and handling calls
• Coordinate internal and external communications (emails, memos, enquiries)

Student Administration & Support

• Manage the full student admission and onboarding process
• Track attendance, performance reports, and student satisfaction feedback
• Coordinate timetables, learning materials, and e-learning logistics
• Ensure timely communication to students on academic and administrative matters
• Maintain accurate student records, databases, and reports
• Support certification processes, final projects, and student placements

Trainer Coordination

• Support trainer onboarding and ensure agreements (MOUs) are in place
• Coordinate training schedules, calendars, and communication
• Ensure timely submission and quality control of lesson plans and materials
• Maintain organized records of training content and recordings
• Track trainer attendance and support invoice reconciliation
• Facilitate trainer feedback and continuous improvement initiatives

Certification & External Body Coordination

• Act as liaison with certification bodies (e.g., CIM)
• Support students through certification processes and communicate results
• Maintain certification performance records and reports

Customer Care & Relationship Management

• Build and maintain strong relationships with students, trainers, and stakeholders
• Handle enquiries, feedback, and complaints promptly and professionally
• Monitor satisfaction levels and implement improvements
• Maintain accurate customer records and reports
• Drive engagement, referrals, and repeat business

General Support

• Provide administrative support to finance (documentation, petty cash, collections)
• Support marketing and other teams as needed
• Contribute to a collaborative, team-oriented environment

Qualifications & Requirements

• Bachelor’s degree in Business Administration or a related field
• Minimum of 3 years’ experience in an administrative or customer service role
• Strong communication, organizational, and problem-solving skills
• High attention to detail with the ability to manage multiple priorities
• Proficiency in Google Workspace and administrative systems
• Ability to use relevant AI tools
• Strong interpersonal skills with a customer-centric mindset
• Ability to work both independently and collaboratively