Content Agent at HCS Affiliates Group

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent. He/she will be responsible for assisting current and new clients in activations and upgrades.

Location: Nairobi

Key Responsibilities

• Checking mails for new activation assignments.
• Working on completing the content for the activations assigned (store and menu creation)
• In case of no new activations, content improvement check is done (checking the menus of already implemented stores to align everything to current standards)
• Extra content related tasks that may arise from Finance, Commercial, Sales departments for improvements or corrections.
• Checking if there’s any priority in terms of on-boarding
• Checking and calling one by one all the “suitable” partners and training the partners on how to operate their stores.
• Giving support to partners with on-boarding issues (device not working, they have issues/questions with webapp, credentials not working etc.) reported on all internal channels and customer
• Research industry-related topics
• Create and distribute marketing copy to advertise our company and products
• Identify customers’ needs and recommend new topics

Requirements

• Diploma Certificate in marketing, or a similar field.
• At least 1 years of related experience
• Should have good MS Excel skills
• Excellent organizational and time management skills.
• Strong listening and communication skills.
• The capacity to work independently and collaboratively.
• Ability to work efficiently without compromising quality or accuracy.