DTI Group
DTI Group is currently recruiting for a Full Time Customer Service Jobs position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Customer Service Jobs sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Customer Service Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: DTI Group
- Application Deadline: March 14, 2026
- Last Updated: March 6, 2026
Customer Service Officer Job DTI Group – DTI Group Kenya Job Details
Customer Service Jobs, DTI Group Jobs.
DTI Group – Leadership & Communication Centre is currently seeking a Customer Service Officer to join their team. This role is ideal for professionals with strong communication and organizational skills who are passionate about delivering excellent customer service.
Job Details
- Position: Customer Service Officer
- Organization: DTI Group
- Location: Nairobi, Kenya
- Experience Required: Minimum 2 Years
- Education Level: Diploma
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Key Responsibilities
- Serve as the main contact for students, parents, and corporate clients.
- Handle inquiries and resolve complaints professionally.
- Monitor attendance and follow up on absentees.
- Coordinate and schedule make-up classes.
- Collect and analyze student feedback.
- Maintain accurate student records.
- Support enrollment and administrative processes.
Qualifications
- Minimum Diploma in Business Administration, Customer Service, Communications, or a related field.
- At least 2 years of experience in a customer-facing role.
- Strong communication and organizational skills.
- Proficiency in Microsoft Office.
- Professional, emotionally intelligent, and detail-oriented.
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How to Apply
Interested candidates should submit their CV and cover letter to: hr@dtipublicspeaking.com
Application Deadline: 14th March 2026
🎯 How to Apply
To apply for this job please visit dtipublicspeaking.com .
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