TransPerfect
TransPerfect is currently recruiting for a Full Time Customer Service Jobs position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Customer Service Jobs sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Customer Service Jobs, Entry Level Jobs
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: TransPerfect
- Application Deadline: Rolling basis
- Last Updated: February 17, 2026
Customer Service Representative Job TransPerfect – TransPerfect Kenya Job Details
Job Title
Customer Service Research Participant – Live Translation Tools
Job Purpose
TransPerfect is seeking experienced customer service professionals in Kenya to participate in a structured research study aimed at improving live translation tools used in multilingual customer interactions. This contract research opportunity is suitable for receptionists, front desk officers, hospital administrators, bank staff, and other professionals working in client-facing environments where real-time translation technology supports communication with diverse customers. The study focuses on collecting real-world insights to enhance digital translation solutions and improve efficiency, clarity, and service delivery in frontline customer service operations.
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Duties and Responsibilities
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Participate in scheduled interviews or virtual feedback sessions regarding live translation software and multilingual communication tools.
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Share professional experiences using translation platforms during customer service calls, video meetings, or face-to-face interactions.
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Explain how translation technology supports daily operations in hotels, hospitals, banks, and public institutions.
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Identify key benefits such as improved communication, faster issue resolution, and enhanced customer satisfaction.
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Highlight system limitations including accuracy gaps, response delays, or usability challenges.
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Provide structured feedback to improve workflow integration and user experience.
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Contribute recommendations to strengthen multilingual customer support solutions.
Job Requirements
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Experience in customer service jobs in Kenya within a client-facing role.
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Practical use of live translation tools in professional settings.
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Strong verbal communication skills in English.
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Ability to provide clear, structured, and professional feedback.
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Reliable internet connection for online participation.
Method of Application
How to Apply
🎯 How to Apply
To apply for this job please visit www.linkedin.com.
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