Direct Sales Representative – Retail Shop at Instarect Limited

JOB DESCRIPTION

Location: Nairobi CBD Retail Shop
Department: Sales
Reports To: General Manager

ROLE PURPOSE

To deliver retail sales at the Nairobi CBD shop through disciplined customer service, accurate invoicing and receipt issuance, strict stock control, and maintenance of a clean and orderly retail environment. The role requires absolute integrity, as it involves handling company stock, and official company records and payments.

KEY DUTIES & RESPONSIBILITIES

1. Sales & Customer Service

• Serve walk-in customers professionally and courteously.
• Identify customer requirements and recommend appropriate Instarect products.
• Prepare quotations, close sales, and support repeat business.

2. Sales Documentation & Cash Handling

• Prepare accurate invoices for every sale.
• Issue official receipts for all payments without exception, in compliance with company controls.
• Ensure no goods leave the shop without full payment and proper documentation,Credit terms can only be authorized by the Management.
• Confirm stock availability before committing to any sale.

3. Shop Cleanliness & Order

• Maintain the shop in a clean, orderly, and presentable condition at all times, including shelves, counters, and customer areas.

4. Integrity, Discipline & Compliance

• Perform duties with honesty, integrity, and accountability as required under company policy.
• Safeguard company cash, stock, equipment, and records.
• Immediately report theft, fraud, attempted fraud, stock loss, or any unethical conduct.
• Comply with Instarect Limited policies, lawful instructions, and disciplinary procedures in accordance with the Employment Act, 2007.

5. Reporting

• Prepare and submit daily sales, cash, and handover reports accurately and on time.
• Escalate operational issues or customer complaints promptly.

WORKING HOURS & SCHEDULE 

• The shop operates Monday to Saturday, in line with Nairobi CBD trading hours.
• Saturday work is mandatory and forms part of the normal working week.

Normal Working Hours:

• Monday – Friday: 8:00 a.m. – 6:00 p.m.
• Saturday: 8:00 a.m. – 4:00 p.m.
• The employee shall be required to report in good time to facilitate opening and closing of the shop.

QUALIFICATIONS & EXPERIENCE (MANDATORY REQUIREMENTS)

• Certificate or Diploma in Sales, Marketing, Business Administration, or a related field.
• Minimum of 2–3 years’ proven experience in retail sales (mandatory) with a Valid Good Conduct Certificate
• Mandatory sales experience in hardware, construction, electrical, or security products.
• Applicants who do not meet this experience requirement shall not be successful.

COMPETENCIES & SKILLS

• Strong customer service and communication skills.
• High level of accuracy in invoicing, receipt issuance, and cash handling.
• Ability to work under pressure in a busy CBD retail environment.
• Reliable, disciplined, and trustworthy.
• Availability and willingness to work weekends is mandatory.

PERFORMANCE & CONDUCT STANDARDS

Performance and conduct shall be assessed based on:

• Sales target achievement.
• Accuracy of documentation.
• Present-ability
• Shop cleanliness and order.
• Compliance with company procedures and integrity standards.
• Adherence to lawful instructions and disciplinary procedures under the Employment Act, 2007.