Adanian Labs
Adanian Labs is currently recruiting for a Full Time Job position based in Nairobi. This opportunity is open to qualified candidates looking to grow in the Job sector in Kenya. Review the full requirements below and apply before the deadline.
📋 Job Overview
- Category: Not specified
- Job Type: Full Time Jobs
- Location: Nairobi
- Company: Adanian Labs
- Employer Page:
- Application Deadline: Rolling basis
- Last Updated: November 25, 2025
Customer Support at Adanian Labs – Adanian Labs Kenya Job Details
Communication Jobs. Adanian Labs Jobs
Role Summary
Will handle user queries, partner complaints, issue resolution, and ensures a positive first experience on the platform.
Key Responsibilities
- Respond to users via WhatsApp, social DMs, email, in-app tickets.
- Provide onboarding support for new users.
- Troubleshoot issues (verifications, referral not working, redeeming deals).
- Communicate with partners on menu/price/offer updates.
- Write FAQs, guides, and customer scripts.
- Track user issues and escalate to the tech team.
Key Skills
- Great communication
- Fast response
- Friendly personality
- Organised and process-driven
Technical Skills Required
- WhatsApp, email, in-app support handling
- Basic ticketing (Notion/Trello/HelpDesk)
- Ability to document bugs and customer insights
- Good typing speed
- Good record-keeping
- Knowledge of simple support scripts
- Familiarity with basic troubleshooting steps
How to Apply
If you meet the qualifications and are excited about this opportunity, please send your application to: [email protected]
Use the subject line: Application – Customer Support & Community Assistant
Attach your CV (PDF format) and a brief cover email highlighting your experience and interest in this role.
🎯 How to Apply
To apply for this job email your details to talentacquisition@adanianlabs.io
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