Lorenzo Drycleaners
- Oversees customer communication channels, manages call center staff schedules, and ensures excellent client satisfaction.
Responsibilities
- Manage incoming and outgoing calls efficiently.
- Supervise call center staff and ensure timely responses.
- Monitor service quality and handle escalations.
- Generate daily/weekly reports on customer interactions.
Requirements
- Diploma or degree in Customer Service, Communication, or related field.
- 2+ years in a similar supervisory role.
- Strong leadership and multitasking skills.
- Excellent written and verbal communication.
Method of Application
Apply Now recruitment@lorenzogroup.co.ke. Applications are reviewed on a rolling basis, with preference given to those received before the 24th November 2025.
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To apply for this job email your details to recruitment@lorenzogroup.co.ke
